FAQs
Frequently asked questions
Everything you might want to know before you start. Can't find your answer? Our team is one message away.
General
What is NestAbroad?
From exploring destinations and securing accommodation to managing payments, preparing for arrival and getting ongoing support, NestAbroad helps you through every stage of studying abroad.
Is NestAbroad a bank or a landlord?
No. NestAbroad manages your student journey. Accommodation is provided by accommodation providers, and payments are processed by a regulated payment partner.
Where can I use NestAbroad?
Students from any country can create an account. Accommodation can currently be requested in selected cities in the United Kingdom, United States and Canada; other destinations have guides and are open for registered interest. Services vary by destination, so your account shows what applies to you.
Is my information safe?
Yes. We collect what your journey needs, handle your information and documents securely, and record consent. You can view and correct your information, and withdraw consent where the law allows.
Accommodation
Does submitting a request mean my room is booked?
No. Submitting a request is not a booking confirmation. After you submit a request, it moves through Request received, Checking availability, Offer ready, Payment required, Booking confirmed. Your booking is confirmed only at the final stage.
Do I book on another website?
No. You request accommodation directly through NestAbroad, and your booking progress stays in your NestAbroad account.
What if a property detail is missing?
If the provider hasn't supplied a detail — such as a move-in date, contract length, room availability, amenities or included bills — we show it as "Not yet provided". We never fill it in for them.
Does NestAbroad own the accommodation?
No. NestAbroad manages your request and booking progress. The property is provided by the accommodation provider, and your tenancy agreement is with them.
Payments
How do I pay?
Your account shows what's due and the payment options supported for your journey before you pay. Options depend on your booking and country.
Does NestAbroad hold my money?
No. Payments are processed by a regulated payment partner. NestAbroad does not store your card or bank credentials.
Will I get a receipt?
Yes. Every successful payment has a status, a record and a receipt in your account. Where a refund applies, you can follow its progress there too.
Arrival
What arrival support is available now?
Pre-arrival guidance, Arrival checklist, Settling-in information, Destination-specific preparation.
Can I book an airport pickup?
Not yet. Airport pickup isn't available yet. Register your interest and we'll tell you when it is.
Ongoing support
What if my plans change?
Contact us from your account. We'll help you understand your options, including cancellation and refunds under the provider's terms for your booking.
Does support stop once I arrive?
No. Arrival guidance helps you settle in, and you can keep reaching our team through your account after you arrive.
Still have a question?
Send us a message and we'll get back to you within one business day.